Warranty Policy
Premier Auto Parts provides a Standard 30-Day “Parts Replacement Only” Warranty, unless otherwise specified on the invoice.
Warranty terms and conditions are not valid or enforceable outside the warranty period.
All parts sold by Premier Auto Parts are drop-shipped directly from independent third-party yards or suppliers.
Premier Auto Parts does not take possession of, inspect, test, or handle these parts
Engine and Transmission are warranted for a period of three (3) years from the date of delivery to the original purchaser
Coverage Within the First Thirty (30) Days
During the initial thirty (30) days following the date of delivery, this Limited Warranty covers the replacement of the Engine or Transmission in the event of a verified manufacturing defect, as determined by the Company or its authorized representative.
Coverage After Thirty (30) Days
Following the initial thirty (30) day period and for the remainder of the Warranty Period, coverage under this Limited Warranty shall be strictly limited to the repair of defective components of the Engine or Transmission. Replacement of the entire unit shall not be covered beyond the initial thirty (30) day period.
Repair Allowance
The Company may, at its sole discretion, provide a repair allowance of up to ten percent (10%) of the original order value to the Customer for the repair of verified defects. Any repair work must be properly documented in accordance with the requirements set forth in the Warranty Claims section below.
Warranty Activation
Warranty Limitations
- Warranty does not cover labor costs or storage fees.
- Warranty is non-transferable and applies only to the original purchaser.
- If a defective part is delivered, Premier Auto Parts’ obligation is limited solely to repairing or replacing the covered part.
- If a replacement part is unavailable, Premier Auto Parts may, at its discretion, refund the value of the replacement part, not to exceed the original purchase price.
- Premier Auto Parts may replace the defective part with another used assembly of like kind with equal or greater mileage at its sole discretion.
- Replacement of any component under warranty is considered a repair and does not extend warranty duration.
- All warranty claims must include the original invoice and be submitted within the warranty period.
Engine Warranty
- Block
- Heads
- Pistons
- Crankshafts
- Camshafts
- Rockers
- Oil pump
Not covered: bolt-on accessories, sensors, wiring, electrical modules, etc.
Engine heat tab must be intact; melted/removed heat tab voids warranty.
ABS Module
- ABS Module is guaranteed to be inspected and operational at time of sale.
- Reprogramming may be required at an authorized dealer and is not covered under warranty.
Instrument Clusters
- Guaranteed operational at time of sale.
- Mileage is not warranted.
- Certain OEM brands (Cadillac, Audi, Mercedes, BMW) may require dealer reprogramming, which is not covered.
Transmission Warranty
Transmissions are warranted against slipping or shifting failures.
Not covered: modulators, governors, mounts, seals, fluids, filters, electronics, sensors.
Required Installation Procedures
Failure to follow and provide documentation voids warranty.
Engine Procedures
- Replace all fluids & filters (oil, air, fuel)
- Replace valve cover, oil pan gasket, rear main seal
- Replace timing belt/chain if needed
- Replace thermostat & gasket
- Flush cooling system
- Replace spark plugs/wires, belts & hoses
Transmission Procedures
- Replace all fluids & seals
- Install new filter kit
- Flush cooling lines
- Ensure proper torque converter alignment
- Reset/clear transmission computer codes
- Adjust throttle position sensor if applicable
Warranty Exclusions
Not covered under warranty:
- Improper maintenance, overheating, contaminated fluids
- Abuse, negligence, racing, towing misuse
- Acts of God, accidents, vandalism, theft
- Labor, rental, towing, shipping, storage fees
- Commercial or for-hire vehicle use
- Failures due to improper installation or non-ASE facility
- Cosmetic condition of used parts
- Claims outside U.S. or submitted after warranty expires
- Continued operation after defect discovery
- Failure due to non-flushed transmission cooling lines
- Leaks from non-replaced seals/gaskets
Warranty Claims
Must include:
- Diagnostic report from ASE-Certified shop or Licensed Automotive Repair Facility (LARF)
- Proof of installation procedures
- Original invoice
- Customer contact info
Email documentation to orders@premierauto.parts
Response time: 24–48 business hours (excluding holidays).
Defective parts must be made available for inspection.
Shipping & Order Terms
- Customer is responsible for return shipping.
- Residential delivery fees apply; commercial delivery only waived outbound.
- Shipping/handling non-refundable.
- Deposits for holding parts are non-refundable.
- Incorrectly ordered or cancelled orders are customer responsibility.
- Returned engines/transmissions must be in original assembled condition.
Limitation of Liability
Premier Auto Parts’ liability is limited to the purchase price paid for the part.
No liability for consequential or incidental damages.
Indemnification
Customer agrees to indemnify and hold Premier Auto Parts and affiliates harmless from any claims, losses, or expenses arising from violation of this agreement.
Dispute Resolution / Arbitration
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- All disputes will be resolved through binding, non-appealable arbitration under American Arbitration Association rules in California.
- Participation may occur by phone or documents if travel creates undue burden.
- Each party pays its own arbitration costs unless deemed unreasonable; in that case Premier Auto Parts will pay up to half of administrative fees.
- Claims must be brought individually — no class actions or representative claims.
- Customer waives right to jury trial.
Dispute Protection Policy
This Dispute Protection Policy (“Policy”) supplements our Returns & Refunds Policy and Warranty Policy and applies to all purchases made from Premier Auto Parts. By placing an order with Premier Auto Parts, you agree to these terms.
1. Order Cancellations and Restocking Fees
You may cancel your order within 24 hours after placing the order for a full refund, minus any processing fees.
For returns of unused, uninstalled parts in original, resalable condition made within 30 days of delivery, a 25% restocking fee applies (unless otherwise specified). If you agree to the restocking fee and we approve the return, we will process the refund promptly. If you accept our approval of the return and subsequently file a dispute or chargeback, we may present your prior agreement and our records as evidence to contest it.
Note: To avoid unnecessary disputes, please contact us directly for any cancellation or return requests.
2. Disputes Filed Without Prior Notification
Before initiating a chargeback, you must contact Premier Auto Parts via email or phone to attempt to resolve the matter. If you file a dispute without first contacting us, or you provide false or misleading reasons (for example claiming non-delivery when tracking confirms delivery), we reserve the right to contest the dispute and provide evidence including order details, communication logs, and shipping/tracking confirmation. We are not liable for disputes arising from failure to follow this resolution process.
3. Disputes for Parts Still in Customer Possession
Refunds or replacements are only eligible after the part has been returned to us, in original condition, and has passed our inspection in accordance with the Returns Policy. If you initiate a dispute while retaining the part, we may contest the dispute with evidence that the goods were not returned. You must obtain a Return Merchandise Authorization (RMA) and ship the part (prepaid unless our error) before any refund is processed. Refunds will be issued within 5-10 business days following inspection and approval.
4. Disputes Based on Price Comparisons
Our pricing reflects the condition, warranty coverage, sourcing and quality of our parts. A customer may not initiate a chargeback solely because you found a lower price elsewhere (such as another merchant, salvage yard or shop). If you believe a part should be returned under our return policy instead, you must follow our Returns Policy. Price comparison alone is not a valid basis for a chargeback under card-network rules.
5. Disputes for Part Failures Without Required Documentation
For mechanical parts (e.g., engines, transmissions), you must provide a computerized diagnostic report from a certified mechanic detailing the failure. For electrical parts (e.g., speedometers, ABS assemblies), you must submit clear photos and videos demonstrating the defect. These must be provided within the applicable warranty period as specified on your invoice. If you initiate a dispute without providing the required documentation, we reserve the right to contest the dispute consistent with our Warranty Policy.
6. General Dispute Resolution and Merchant Rights
We encourage you to resolve issues directly with us in order to avoid chargebacks, which may incur additional fees for you and negatively impact your future ordering. Premier Auto Parts reserves the right to contest any dispute with supporting evidence, including but not limited to invoices, tracking information, inspection reports, and communication records. Our liability is limited to the purchase price of the part, as specified in our Limitation of Liability terms.
7. Policy Updates
We may amend this Policy at any time. The version posted on our website at the time of your purchase shall govern your transaction. Continued purchases after amendments imply acceptance of the updated terms.
Acknowledgment
By purchasing from Premier Auto Parts, customer agrees to these terms and accepts arbitration in exchange for access to the company’s pricing and services.