Return and Refund Policy
Items that have been modified or altered for testing purposes will not be eligible for return. Please note that items returned must match the original item delivered, and parts can be uniquely identified by the markings on the component. Returns are accepted only if the items are in the same condition as when they were shipped, with the exception of items damaged during shipping, which must be confirmed by a Parts Specialist at Premier Auto Parts.
To address any issues, customers are required to report them through a written letter sent via mail, email, or FAX. This allows us to investigate and determine the specific problem with a particular piece of equipment.
If you receive a broken or defective part, please notify our customer support department. Do not return the part until you have received a Return Merchandise Authorization (RMA). When returning the part, both the buyer and Premier Auto Parts must be provided with a return tracking number. The item should be shipped back within 7 business days from receiving the RMA. The return address will be provided upon calling us. Parts should be delivered to the address specified in the RMA instructions. Customers are responsible for the shipping cost of items returned to Premier Auto Parts. Upon receiving the returned item, we will promptly issue a full refund of the purchase price in its original form or provide a replacement part. The returned item will be inspected, and if approved, the credit request will be forwarded to the accounting department. Refunds are granted to customers after the inspected and verified return.
We are committed to standing by our warranty and strive to ensure your confidence when purchasing used auto parts. For any concerns, please reach out to us at (866) 949-4102.