Return and Refund Policy

1. Authorization Requirement

All returns and cancellations must be approved in advance. No return will be accepted without a valid Return Merchandise Authorization (“RMA”).

2. Order Cancellations and Credit Card Processing

a. Before shipment
If an order has been placed and processed but has not shipped, and the customer cancels the order, a 25% handling and restocking fee will apply.

b. After shipment
If an order has been placed, processed, and shipped, and the customer cancels the order, the customer shall be responsible for:

  • A 25% handling and restocking fee, and
  • All shipping charges, including outbound and return shipping.

c. Incorrectly ordered parts
Incorrectly ordered parts or orders cancelled for any reason are the customer’s responsibility and are subject to the same 25% restocking fee and all shipping costs.

 

Credit Card Processing Fee
A non-refundable credit card processing fee of 4% will be applied to all orders paid by credit card. This fee covers the cost of payment processing and will not be refunded under any circumstances, including order cancellations, returns, or refunds.

3. Damaged or Incorrect Parts on Delivery

  1. Both the purchaser and the delivery driver must write “DAMAGED” on the delivery receipt and sign it.
  2. The purchaser must notify Premier Auto Parts by both email and phone within three (2) business days (48 hours) of delivery.
  3. The purchaser must not return the part until RMA instructions are provided.
Failure to follow these requirements may result in denial of replacement or refund.

4. Defective Parts

If a part is proven defective:

  • Premier Auto Parts reserves the right to provide a replacement part first.
  • If a replacement is unavailable, a refund for the part cost may be issued upon return and verification of the defective part.
  • No refund is issued unless the defective part is returned within the warranty period.
  • If a reorder is placed prior to return of the defective part, payment for the second part is required. A refund for the original order will be issued after the defective unit is received and verified.
  • Return shipping costs are not reimbursed.
A detailed written explanation of the defect is required at the time of return request.

5. Return Procedures

  • The purchaser is responsible for arranging and paying return shipping.
  • Only initial delivery shipping is covered by Premier Auto Parts.
  • The return tracking number must be provided.
  • The part must be returned within 7 business days of RMA issuance.
  • Returns must be shipped to the address provided with the RMA.
  • Refunds are issued only after inspection confirming:
    • The returned part is the original unit shipped, and
    • The part is in the same condition as originally shipped.

6. Refund Review

Refunds will be issued after inspection and verification in accordance with this policy.
Order Online
Order Online
Scroll to Top