Shipping Policy

1. Overview

This Shipping Policy (“Policy”) governs all shipments made by Premier Auto Parts (“Company,” “we,” or “our”). By placing an order, the customer (“Customer,” “you”) agrees to the terms below and accepts responsibility for reviewing this Policy prior to purchasing.

Delivery timeframes provided are estimates only and are not guaranteed.

2. Shipping Methods

2.1 Small Package Parcel Shipments
Most small and mid-size automotive parts ship via UPS, FedEx, USPS, or other parcel carriers.
  • Estimated delivery: 3–7 business days
  • Tracking information provided once shipped
  • Signature may be required for high-value shipments
  • Orders may arrive in multiple packages
Delivery timelines are estimates and may vary due to carrier conditions.

2.2 Freight / Oversized Shipments

Large and heavy components (e.g., engines, transmissions, axles, transfer cases, body panels) ship via freight carriers.
  • Estimated delivery: 5–10 business days
  • Commercial delivery address strongly recommended
  • Residential delivery & liftgate service may incur extra fees
  • Appointment scheduling may be required
  • Customer must be physically present to receive and inspect delivery

3. Order Processing

3.1 Order Confirmation

Order confirmation acknowledges receipt only.
It does not guarantee inventory or order acceptance.

3.2 Processing Time

Standard processing time: 1–2 business days

Delays may occur due to:
  • Inventory verification
  • Fraud/security checks
  • Weather or carrier delays
  • High seasonal volume
  • Freight scheduling requirements
If an item is unavailable, the Customer may cancel without penalty.

3.3 Shipment Notification

Tracking details will be emailed once shipment is released to the carrier.

4. Packaging

Products are packaged per industry standards to minimize transit damage. Freight items may be palletized or crated for additional protection.

5. Tracking

Carrier tracking scans and updates serve as proof of shipment activity.
Customer must monitor tracking and ensure availability for delivery.

6. Delivery Requirements & Customer Obligations

6.1 Address Accuracy

Customer must provide a complete, accurate shipping address.

Premier Auto Parts is not responsible for:

  • Incorrect or incomplete addresses
  • Delays from address issues
  • Forwarding or redelivery fees
  • Storage or carrier return fees
If a shipment is returned for Customer error, Customer must pay re-shipment fees.

6.2 PO Box / Military Addresses

Freight deliveries cannot be sent to PO Boxes, APO, or FPO addresses.
A valid physical address is required.

7. Inspection, Damage & Claims

7.1 Small Package Deliveries

Customer must inspect the shipment immediately upon delivery.
Damage or incorrect-item claims must be reported within 48 hours of delivery confirmation.

7.2 Freight Deliveries

Customer must:

  • Inspect freight before signing
  • Note visible damage on the Bill of Lading
  • Photograph packaging and product
  • Notify Premier Auto Parts within 48 hours
Signing without notation constitutes acceptance and waives rights to damage claims.

7.3 Documentation Required

Customer must provide:
  • Written description of issue
  • Photos of item and packaging
  • Bill of Lading (for freight)
  • Order number & proof of delivery
Do not return items without an RMA. Unauthorized returns will be refused.

8. Lost, Missing, or Stolen Packages

8.1 Lost in Transit

If tracking does not show “Delivered”:

  • Contact carrier and Company promptly
  • A carrier investigation will be initiated
Refund or replacement issued only after carrier resolution.

8.2 Delivered But Not Received

If marked Delivered by carrier, responsibility transfers to Customer.

Customer must report non-receipt within 48 hours.
Replacements or refunds may only occur after carrier investigation.

9. Returns

All returns are subject to our Returns & Refund Policy.
An RMA is required. Unauthorized returns will be rejected.
Customer pays return shipping unless otherwise required by law or warranty.

10. Force Majeure

The Company is not liable for delays or failures from causes beyond its control, including:

  • disasters
  • Carrier service interruptions
  • Government action or embargo
  • Supply chain disruption
  • Labor disputes or strikes
  • Acts of war or terrorism

11. Refused Shipments

Refusing delivery without prior authorization may result in:

  • Return shipping charges
  • Restocking fees
  • Administrative/handling fees

12. Acceptance of Policy

By placing an order, Customer acknowledges full acceptance of this Policy.

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